Please note our policy to cancel applies to individuals in all public and private sessions.
If you notify the staff more than 48 hours from your reservation date, a full store credit will be issued upon request. Based upon the form of payment used during your purchase.
If payment was made with cash. A full refund or store credit will be issued upon request.
If payment was made with card. A store credit will be issued or A refund which deductions will apply.
If you notify the staff 2 hours or less from your reservation date only a refund will not be issued.
Private Events Hosts follow the cancellation policy terms outlined in the Private Event Agreement signed by host.
Bad weather: Sessions will cancel if a weather emergency is declared or we determine the roads to be too unsafe to travel on, otherwise our cancellation policy is as stated above. In the rare case of a session cancelling due to poor weather conditions, studio credit will be issued to all registered guests. Please see our website for updates in a case of questionable weather.
Late Arrivals: If you arrive 15 minutes or more late you may not be allowed to paint and lose the registration fee. Please arrive no later than 10 minutes before the scheduled session time and we will have a blast!